FAQ

 

Q: When will I receive my first coffee?

A: For all recurring customers, your subscriptions will be billed on the first of each month, and coffees are shipped within the first ten days of the month. Because we source from different roasters with different roasting schedules each month, we can't guarantee a precise delivery date. You will not be receiving coffees on the first of the month, but shortly thereafter!

Please check our homepage under "Features" for updates on roasters and delivery estimates each month.

If you're a new subscriber during the month, your first box will be shipped the next business day after your first purchase.

Q: What if I subscribe in the last week of the month?

A: We will push your first order to the following month to partake in featured selections.

Q: Can I make changes to whats in my box?

A: We can always accommodate preferences such as "No naturals" "Only Central American Coffees" etc. Just put the note in your order or contact sales@dayglow.coffee

Q:I'm having issues with my subscription

A: Please contact us at sales@dayglow.coffee or (424) 303-7153

Q: Do I get free shipping on all marketplace orders as a subscriber?

A: Yes, use code SUBS2021 for free first class shipping. Note that if you select a faster service and use the code, it will be mailed First Class. 

Q: When was my coffee roasted?

A: All coffees in the marketplace are roasted within 30 days of purchase date (unless discounted) Subscription coffees will be roasted and re-shipped from LA in 3-7 days.

Q: I recently moved and need to change my address. How do I do this?

A: Please contact us to confirm these changes! If you have a pre-paid subscription, you must contact us to make this change. If you have a recurring subscription, you can update through your customer portal on our website. If you don’t know your login, click on the link “manage my subscription” that is included in your monthly email from Recharge. 

Q: I just received my coffee and I'm bummed that it isn't "Fresh" What should I do?

A: This is actually part of our philosophy. If its on our site, we believe its tasting excellent. We have strong feelings about resting coffee and its importance. Most coffees that we feature actually taste BETTER at the 4-6 week mark. Anyone that told you otherwise is just trying to get you to buy coffee more frequently.  If you'd like to read more about resting coffees, check out our friends Luna and La Cabra's posts on the topic.