Q: When will I receive my first coffee?
A: For all recurring customers, your subscriptions will be billed on the first of each month, and coffees are shipped within the first ten days of the month. Because we source from different roasters with different roasting schedules each month, we can't guarantee a precise delivery date. You will not be receiving coffees on the first of the month, but shortly thereafter!
Please check our homepage under "Features" for updates on roasters and delivery estimates each month.
If you're a new subscriber during the month, your first box will be shipped the next business day after your first purchase.
Q: What if I subscribe in the last week of the month?
A: We will push your first order to the following month to partake in featured selections.
Q: I noticed the packaging of my subscription bags is now uniform. What’s up with that?
Check out our latest blog post
Q: Can I make changes to whats in my box?
A: We will do our best to accommodate preferences such as "No naturals" "Only Central American Coffees" etc. Just put the note in your order or contact firstname.lastname@example.org . Note that we can’t guarantee these preferences will happen with every order.
Q:I'm having issues with my subscription
A: Please contact us at email@example.com or via text +18336924358
Q: When I select Free Shipping does the speed change?
A: Yes, all promotions will be mailed at the cheapest available option.
Q: When was my coffee roasted?
A: All coffees in the marketplace are roasted within 30 days of purchase date (unless discounted) Subscription coffees will be roasted and re-shipped from Chicago in 3-7 days.
Q: I recently moved and need to change my address. How do I do this?
A: Please contact us to confirm these changes! If you have a pre-paid subscription, you must contact us to make this change. If you have a recurring subscription, you can update through your customer portal on our website. If you don’t know your login, click on the link “manage my subscription” that is included in your monthly email from Recharge.
Q: I just received my coffee and I'm bummed that it isn't "Fresh" What should I do?
A: This is actually part of our philosophy. If its on our site, we believe its tasting excellent. We have strong feelings about resting coffee and its importance. Most coffees that we feature actually taste BETTER at the 4-6 week mark. Anyone that told you otherwise is just trying to get you to buy coffee more frequently. If you'd like to read more about resting coffees, check out our friends Luna and La Cabra's posts on the topic.