FAQ

 

Q: When will I receive my first coffee?

A: Your first box will be shipped next business day and then your subscription will contiune on the first of each month.

Q: What if I subscribe in the last week of the month?

A: We will push your first order to the first day of the following month to partake in featured selections

Q: Can I make changes to whats in my box?

A: We can always accomadate preferences such as "No naturals" " Only Central American Coffees" Etc . Just put the note in your order or contact Eli@dayglow.coffee

Q:I'm having issues with my subscription

A: Please contact us at Eli@dayglow.coffee or (424) 303-7153

Q: Do I get free shipping on all marketplace orders as a subscriber?

A: Yes, use code Subscribers2020 for Free first class shipping. Note that if you select a faster service and use the code, it will be mailed First Class. 

Q: When was my coffee roasted?

A: All coffees in the marketplace are roasted within 30 days of purchase date (unless discounted) Subscriptuon coffees will be roasted and re shipped from LA in 3-7 days.

Q: I recently moved and need to change my address. How do I do this?

A: If you have a reoccurring subscription you can update through your customer portal on our website. If you don’t know your login, click on the link “manage my subscription” that is included in your monthly email from Recharge  Note: if you have a pre paid subscription, you must contact us to make this change  

Q: I just received my coffee and I'm bummed that it isn't "Fresh" What should I do?

A: This is actually part of our philosophy. If its on our site, we believe its tasting excellent. We have strong feelings about resting coffee and its importance. Most coffees that we feature actually taste BETTER at the 4-6 week mark. Anyone that told you otherwise is just trying to get you to buy coffee more frequently.  If you'd like to read more about resting coffees, check out our friends Luna and La Cabra's posts on the topic.